Zendesk charges per agent, per month. On annual billing, Support Team is $19, Suite Team is $55 and Suite Professional is $115 per agent, and Suite Enterprise is quoted by sales. AI is billed on top: Copilot is $50 per agent a month, and the AI agent is billed per automated resolution beyond a small allowance included with each seat.
Prices are per agent per month on annual billing, as listed on zendesk.com. Monthly billing is available at a higher rate; Zendesk advertises up to 20% off for paying yearly.
Email-only ticketing for a small team that doesn't need live chat or a help center.
The usual starting point: tickets plus messaging, a help center and AI agents.
Growing teams that need skills-based routing, an IVR and more admin tooling.
Large operations that want Copilot bundled with enterprise controls.
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Sources: zendesk.com/pricing · Zendesk help: AI agent usage allowances · Zendesk help: automated resolution billing
Every Zendesk plan is priced per agent seat. Add a person to your support team and the bill goes up by one seat, whatever volume that person handles. Most plans are sold on annual contracts, and the advertised prices assume you pay yearly.
AI is metered separately. Zendesk's AI agents are billed per automated resolution, and each seat now comes with a small monthly usage allowance (per Zendesk's help center, for example $2 per agent on Suite Team and $5 on Suite Professional). Once that allowance is used, resolutions are billed monthly as overage, whatever your contract term. Since May 2026 only verified resolutions count, not escalations.
So a Zendesk bill has two dials: headcount and AI volume. The first is predictable, the second moves with your ticket volume.
"Zendesk AI pricing" covers three different things, and only one of them has a fixed public price.
Agent-assist tools for your human team, such as auto assist and intelligent triage. Billed per agent on annual contracts, and bundled into Suite Enterprise + Copilot.
The autonomous agent that answers customers. Included allowance per seat, then billed per verified resolution. Zendesk does not publish the per-resolution rate; committed packs are cheaper than pay-as-you-go overage, and pricing comes from sales. Third-party reports put it around $1.50 to $2.00, but check with Zendesk.
The Workforce Engagement bundle is sold separately, per agent, on top of your Suite plan.
Annual billing, list prices from zendesk.com. AI resolution overage is shown as a line item without a number because Zendesk does not publish the rate.
A small support team on Suite Team, with and without Copilot.
3 team seats and 1,000 AI replies a month included. No per-resolution fee.
A growing team on Suite Professional for skills-based routing and an IVR.
10 team seats and 5,000 AI replies a month included, at one flat price.
Resolutions beyond your seat allowance are billed monthly, and the rate isn't public. A busy month for support is a more expensive month.
The headline per-agent prices assume a yearly contract. Paying monthly costs more per agent.
Workforce engagement ($50/agent), Contact Center ($83/agent) and Copilot ($50/agent) are each priced per seat, so they multiply with headcount.
Skills-based routing, the IVR phone tree and App Builder sit on Professional. Needing one of them moves every seat from $55 to $115.
Phone numbers and call minutes are billed on usage on top of the seat price. Check Zendesk's current rates for your region.
No. Zendesk has no free plan. It offers a 14-day free trial with Suite Professional features and Copilot turned on, after which you pick a paid plan.
Zendesk is a full help desk with voice, social channels and a large app marketplace. If you mainly need an AI agent that answers and acts on web chat and email, Bund AI costs one flat monthly price with seats and AI replies included, and nothing billed per resolution.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.