Everything it does. Nothing held back.

Grounded answers

Retrieval over your own content, with the source linked in the reply.

20+ built-in actions

Qualify a lead, track, modify, cancel, reschedule, change address, report an issue, file a claim.

Confirmation gate

Anything that changes a real system can pause for a one-tap approval.

Custom HTTP actions

Point the agent at your own endpoints, no fork required.

Calendar booking

Google Calendar, Cal.com and Calendly, with real availability.

Industry tool packs

Ten verticals, each with the actions that vertical actually needs.

Embeddable widget

Four layouts, your colours and logo, one script tag.

Inbound email

Forward a support inbox and replies thread back automatically.

Public help centre

Articles you write serve customers and ground the agent.

Playground

Test the agent safely: side-effecting actions are simulated, never run.

Images and voice

Customers can attach a photo or speak their question.

40+ languages

Replies in the language the customer wrote in.

When a person is genuinely needed, they inherit everything, and the record of what happened stays attached to the customer.

Escalation and handoff

A person inherits the full transcript, actions and context.

Tickets

Opened by the agent or your team, with the chat frozen to them.

Lead capture

Contact details, intent, and your qualifying answers captured mid-conversation.

Customer profiles

Every chat, lead and ticket for one person in one place.

Shared inbox

Filter by AI-handled, assigned to me, or waiting on a person.

Team and roles

Owner, manager and agent, with TOTP two-factor.

Support is the largest unread dataset most companies own. This reads it for you and keeps the customer's own words as evidence.

Conversation summaries

Written recap, sentiment and topics on every thread.

Account signals

Churn risk, buying intent, complaints and praise, with the quote as evidence.

Knowledge gaps

Every question it could not answer, ready to turn into an article.

Analytics

Volume, resolution rate, first-response time, CSAT and topics.

Feedback

Thumbs on any reply and a CSAT score per conversation.

Weekly digests

What happened and what needs attention, by email.

Rules that watch your conversations and act on them, whether or not anyone is at a desk.

Event rules

Fire on a new escalation, lead, ticket, booking or negative rating.

Scheduled rules

SLA breaches, stale leads and weekly digests, checked on a timer.

Actions

Email, Slack, outbound webhook, open a ticket, assign an escalation.

Run log

Every firing recorded with its subject and outcome.

Recipe library

Seven ready-made rules to start from.

Audit log

Who took over, approved, changed config, with a timestamp.

Point it at what you already have. It stays current, tells you what it could not answer, and cites where an answer came from.

Crawl a site

Point at a URL or sitemap; pages are re-crawled nightly.

Upload documents

PDF, DOCX, Markdown and plain text.

Paste text

Policies and notes inline, no file needed.

Help articles

Write once; customers read it and the agent cites it.

Semantic retrieval

Chunked and embedded, so wording does not have to match.

Gap tracking

Unanswered questions logged and ready to fill.

Every decision the agent makes is logged and reviewable. There is no crippled community edition.

Full audit log

Every prompt, tool call and guardrail is logged and reviewable.

We host it

One managed deployment; nothing for your team to operate.

Multi-tenant

One deployment serves many businesses, isolated by design.

White-label

Your brand end to end, under a commercial licence.

PII redaction

Card numbers always masked; emails and phones on request.

Hardened by default

Prompt-injection defences, egress guard, encrypted secrets at rest.