Intercom charges per seat plus per AI outcome. On annual billing, Essential is $29, Advanced is $85 and Expert is $132 per seat per month. The Fin AI agent is billed at $0.99 per outcome on every plan. Product tours, Copilot, phone, SMS and WhatsApp are paid extras. There is no free plan.
Per seat per month. Annual billing is shown first; monthly billing costs more. Intercom has been testing a lower Essential price with some visitors, so you may see a different number on its site.
Small teams that want a shared inbox, messenger and Fin.
Teams that need workflows, multiple help centers and more automation.
Larger teams that need SLAs, multibrand support and enterprise security.
Teams keeping Salesforce, HubSpot, Freshdesk or another help desk and adding Fin on top.
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Sources: intercom.com/pricing · fin.ai/pricing · Intercom Early Stage · Intercom help: usage-based channels
Every human on the platform needs a seat, and seats are priced per month on your plan tier. Advanced and Expert include some free Lite seats for people who only need limited access.
Fin, Intercom's AI agent, is billed per outcome at $0.99. An outcome is counted when the customer confirms the issue is resolved, doesn't ask for more help, or Fin completes a procedure, and it is charged at most once per conversation. Intercom previously called this a resolution; the price is the same.
The result is a bill that moves in two directions: up with headcount, and up with AI volume. The more Fin does, the more it costs, which is fair, but hard to forecast.
A note on the company: in 2026 Intercom began operating under the name Fin, and Salesforce completed its acquisition of the business on September 10, 2026. Pricing below is what Intercom's site shows today; expect it to change as the integration progresses.
When people search "Intercom bot pricing" or "Intercom Fin pricing", this is the answer. The bot is Fin, and it is metered.
Same price on every plan. Fin used standalone with another help desk has a minimum of 50 outcomes a month. Fin Voice is $1.99 per voice outcome through sales.
Agent-assist for your human team. $29 on annual billing, $35 monthly. Every agent gets 10 free Copilot conversations a month.
Conversation analytics and Operator, billed on analyzed conversations and credits above the included amount.
Annual billing, list prices from intercom.com. Outcome counts are assumptions for illustration; your Fin volume is what drives the difference.
Essential plan, Fin handling 400 outcomes a month.
3 team seats and 1,000 AI replies a month, flat. Note that Bund counts replies, not outcomes, and a conversation can take several replies.
Advanced plan, Fin handling 2,000 outcomes a month.
10 team seats and 5,000 AI replies a month at one flat price. Busier months need a plan change, not a surprise invoice.
Product Tours are only available through Proactive Support Plus at $99 a month, which includes 500 messages sent; each message after that is billed, from $0.07 down in tiers. Product tours can't be bought on their own.
Every outcome is $0.99. A good month for automation is also a bigger bill, and it is on top of seats.
SMS, outbound WhatsApp, bulk email and phone are metered. For example, US SMS starts at $0.06 per segment and outbound WhatsApp at $0.10 per message.
Essential is $39 per seat billed monthly versus $29 annually. Expert is $139 versus $132.
The startup program is 93% off in year one, 50% in year two and 25% in year three, then full price. Switching plans can forfeit the later discounts.
No. Intercom has no free plan. You get a 14-day free trial with no credit card, including Fin and add-ons. Early-stage startups can apply for a steep first-year discount.
Intercom is a broad platform with product tours, outbound messaging and a mature AI agent. If you want an AI agent for web chat and email without paying per outcome, Bund AI charges one flat monthly price with team seats and AI replies included.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.