Help Scout charges per user, per month. On annual billing, Standard is $25, Plus is $45 and Pro is $75 per user, and there is a Free plan for up to 5 users and 100 contacts a month. AI Answers, the customer-facing AI, is a $0.75 add-on per resolution. Contact-based pricing is now only for legacy customers.
Per user per month. Annual billing is shown first and saves about 16%; the monthly price is underneath. Paid plans include unlimited contacts.
Very small teams that answer a few customers a day.
Small teams that outgrow the free limits.
Help Scout's most popular plan, for teams that want AI drafts and more control.
Larger teams; 10-user minimum and sold via a sales demo.
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Source: helpscout.com/pricing
New Help Scout accounts pay per user. Help Scout previously sold plans by "contacts helped" per month; that model now applies only to existing legacy customers. On today's paid plans, contacts are unlimited.
AI Answers, the AI that replies to customers in the Beacon widget, is billed per resolution at $0.75, charged at most once per conversation, with a monthly spending cap you control. A resolution counts when the customer gets an AI reply and doesn't escalate or ask for more help.
Help Scout gives new accounts three months of AI Answers free, so the true AI cost shows up from month four.
Help Scout splits AI into agent-assist features, which are included, and AI Answers, which is metered.
Billed monthly with a spending cap you set. Free and unlimited for the first 3 months of a new account. Help Scout mentions prepaid discounts through sales.
Rewrites and tone changes for your team's replies, on every paid plan.
Suggested reply drafts and thread summaries, not available on Standard.
Annual billing, list prices from helpscout.com, after the 3-month AI Answers free period. Resolution counts are assumptions.
Standard plan, AI Answers resolving 300 conversations a month.
Choosing Plus for AI Drafts raises seats to $135 and the total to $360.
3 team seats and 1,000 AI replies a month, flat, with actions like refunds and bookings included.
Plus plan, AI Answers resolving 1,500 conversations a month.
10 team seats and 5,000 AI replies a month at one flat price.
The free AI period ends three months after account creation. From then on every resolution is $0.75.
An additional inbox is $10 a month (annual) and an additional Docs site is $20 a month (annual).
HIPAA, SSO/SAML and higher API rate limits are $100 a month each.
At $75 per user, Pro starts at $750 a month even for a smaller team.
Help Scout has no native voice. Phone support means a separate tool, such as Aircall, with its own bill.
Yes. Help Scout has a Free plan for up to 5 users and 100 contacts a month, with one inbox and one Docs site. It doesn't include AI Answers. Paid plans have a 15-day free trial, no card required.
Help Scout is a clean, email-first help desk with a genuinely useful free plan. Its customer-facing AI is billed per resolution on top of per-user seats. Bund AI charges one flat price with the AI agent, actions and team seats included.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.