Describe a support situation. Get 3 reusable canned responses with placeholders, ready to save as templates, free.
Four situations every support team answers daily, and the kind of reusable template this tool writes for each.
Where is my order: the single most common support question for most stores.
Situation: customer asking where their order is, it has shipped but not arrived yet.
Hi {customer_name}, thanks for checking in. Your order {order_number} shipped on {ship_date} and is on its way. You can follow it here: {tracking_link}. Most orders arrive within {delivery_window}, and if it hasn't turned up by {latest_date}, reply to this email and we'll sort it out right away. {agent_name}
A password reset request in chat.
Situation: customer can't log in and wants to reset their password.
No problem, I can help with that. I've just sent a reset link to {email_address}. It's valid for {link_expiry}, so check your spam folder if it isn't in your inbox in a minute or two. Anything else I can help with while you're here?
A refund request that falls outside the return window.
Situation: refund requested after the return window has closed.
Hi {customer_name}, I understand, and I'm sorry this one didn't work out for you. Our return window is {return_window}, and this order was placed on {order_date}, so it falls just outside it. What I can do is {alternative_offer}. Would that help? {agent_name}
A public complaint on social media about a slow reply.
Situation: customer complaining publicly that nobody answered their email.
Hi {customer_name}, we're sorry for the wait, that's not the response time we aim for. Please send us a DM with the email address you wrote from and we'll pick this up personally today.
The tool applies these automatically. Written out, they work just as well typed by hand.
Names, order numbers, dates, and links go in {curly_braces}. A canned response only saves time if it's reusable without rewriting the middle of it.
Every template should resolve the question and say what happens next. A template that only acknowledges the message just creates a second ticket.
An email template needs a greeting and sign-off. A live chat template needs to be short enough to read in one glance. The same answer, formatted twice.
The fastest way to make a canned response feel human is one specific sentence at the top. The rest of the template can stay exactly as saved.
Bund AI reads every incoming chat and email, writes a reply specific to that customer, and takes the action it promises, then hands off to your team only when a person is genuinely needed.